USF Police Department - Position Description

Senior Police Communications Operator

• This is a specialized non-sworn law enforcement position coordinating the operations of the University Police communications center. Position requires specialized knowledge of the FCIC/NCIC terminals, university-wide fire/intrusion alarm network and Emergency 9-1-1 system.
• This position supervises all Police Communications Operators assigned to the University Police Communications Command Center and assures the satisfactory productive performance of assigned duties. Responsible for enforcing all policies governing the Communications Center. Provides draft changes to policies for the Communications Center.
• Evaluates in writing the performance of subordinates; Counsels subordinates on a regular basis; Acknowledges and commends outstanding performances of subordinates; Will conduct through investigations of complaints against subordinates and will report in writing all results; Initiates disciplinary measures as required. Assures standardization and continuity in procedures of all shifts. Responsible for preparing shift schedules of subordinates, leave requests, coordinating schedules and assisting subordinates when emergency operations are implemented.
• Responsible for operating and monitoring at a high level of proficiency the Hillsborough County Enhanced 9-1-1 systems,
  FCIC/NCIC computer system, the Blue light emergency system, the university alarm system and all other equipment in the Communications Center. Is expected to be able to perform all assigned duties required of the subordinates. Will ensure FCIC/NCIC certification of subordinates or self will be maintained. Will perform or oversee the data entry into the alarm computer and insure that all information is current (i.e. Blue light system).
• Assigns and supervises the training of all new subordinates; Maintains safety and security of 9-1-1 emergency recording tapes; Responsible for monitoring and reporting to the appropriate authority equipment malfunctions and repairs of all Communication Center equipment and maintaining detailed logs of repairs and actions taken; Identifies and implements training needs for the Communication Center; Schedules routine testing of public emergency communications equipment. Assists as liaison with committees directly affecting the Communications Center as needed.
• Responsible for maintaining a neat and orderly Communications Center; Maintains accurate chronological memo files, SOP books, and needed supplies for normal operations in the Communications Center; Stays abreast of technical trends, potential improvements and maintains a current file of prioritized needed improvements detailing rationale and associated costs.