USF Police Department - Position Description

Network & Server Support Specialist

• This position reports directly to the Administrative Sergeant in charge of records and communications. As the Police Department evolves into a 21st century agency with all of the latest technologies available, it is essential for the agency to have a Computer Support Analyst to provide programming, analysis, and hardware and software support to the Police Department Staff. This is a key position in the development of Police Department computer systems, and requires a person with extensive technical capabilities in the area of programming and general computer knowledge.
• Technical Support: Writes, tests and documents computer programs for Police Department Staff and supervisor.
  Troubleshoots basic hardware and software problems, recommends action to supervisor, implements action where capable.
  Installs new software, and software upgrades/updates, installs and configures new hardware. Develops program specifications from users requests and implements same.
• Maintains and modifies existing programs.
• User Support: Analyzes Police Department staff's computer problems and/or needs in order to design and propose solutions. Assists with the implementation of these solutions.
• Assists in the training of Police Department staff in the use of existing and new hardware and software.
• Helps conduct surveys and studies to analyze systems, practices, and procedures, and implements recommended methods to enhance effectiveness or correct deficiencies.
• Administrative Support: Analyzes and tests potential computer applications and software for applicability to the Police Department's systems needs.
• Performs routine maintenance, care, and repair of hardware.
• Maintains a current list of vendors and support contacts.
• Maintains a current list of vendors and prices of products the Police Department may purchase at a future date.